Based on the management philosophy of Shiba Park Hotel Co., Ltd. “Investigating the Way of Hospitality” and the behavioral guidelines “The Spirit of Hospitality”
(Have a spirit of gratitude to our guests, staff, business partners, and local communities, and also have the ability to think from the other person’s perspective), Park Hotel Tokyo endorses the SDGs (sustainable Development Goals) proposed by the United Nations and strive to achieve a sustainable society.
Sustainable Development Goals (SDGs) were adopted at the United Nations Summit in September 2015. This is the goal set by 193 United Nations Member States to achieve in the 15 years from 2016 to 2030. Composed of 17 goals and 169 targets for a sustainable world, we pledge “Leave No One Behind.”
We have set four key goals that aim to contribute to the 17 Sustainable Goals (SDGs) as follows.
We will steadily implement initiatives to fulfill our social responsibility to our guests, employees, business partners and communities.
We are also committed to contributing to people with disabilities through our art activities.
We incorporate hospitality (art) that allows our guests to experience Japanese aesthetics in the ART=Atrium, Restaurant, and Travel scenes, and we will make various efforts to welcome our guests and to be a presence that is sought after by society.
The Good Job commendation is an initiative for recommending examples of
good work that leaves an impression on staff members as a Good Job. Twice a year,
several cases are awarded from among the many good works. This initiative started
with the aim of fostering a culture of praise, and has evolved from making employees
proud and rewarded for our work to being used as a tool for the realization of our
management philosophy and behavioral guidelines.
Staff who have worked for 10, 20, or 30 years are given the continuous service
awards. (Also leads to a reduction in turnover.)
We have monthly training sessions for the next generation of leaders, book clubs to develop diverse and versatile staff that are not limited to the hotel, and club activities to broaden the scope of our skills and hobbies. Because Park Hotel Tokyo is specialized in art, we create opportunities for studying at museums and accommodations with art concepts. We also create opportunities to experience the Japanese tea ceremony to learn about the Japanese spirit of hospitality and to participate in seminars outside the company that will lead to our career advancement. These experiences lead to increased awareness and motivation, and we aim to improve not only as hotel staff but also as members of society.
In recent years, we have hired foreign staff to support the increasing number of inbound visitors and to give our guests a sense of security when they come to Japan. We are working to create an environment where every staff can play an active role, regardless of nationality, age, or gender, and where we can improve our careers according to our abilities. We also provide Japanese language training to improve customer service skills.
|As of September 2020 Foreign staff|
|10 out of 57 staff|
|Spanish, British, Russian, Italian, Nepalese, French, Lithuanian, Canadian|
We try to promote an environment where all staff can work comfortably and support a balance between work and childcare. The introduction of this system also leads to the development of a diverse workforce.
In recent years, when it is said that there are not many people who want to work in the service industry, we are actively working to provide useful hands-on experience for college and university students to help them find future employment or enter the workforce. Our sister hotel, Shiba Park Hotel, also offers several days of hands-on experience for students from high schools, junior high schools and schools for the disabled.
In order to improve the efficiency and productivity of operations, check-in tablet device and a 24-hour foreign currency exchange machine were installed. Also, information on the art exhibition in the hotel is now available through QR codes. These initiatives have reduced the amount of time guests have to wait, relieved labor shortages, and reduced overtime. Increasing the time to serve guests in person creates job satisfaction.
All guest rooms are equipped with THANN amenities, which are
products grown with as little chemical fertilizers and pesticides as possible.
And in the hotel entrance, guests are greeted with aromas made from 100%
natural essential oils extracted from plants. The pleasant scent has a soothing
psychological effect, while the plants’ natural neutralizing, deodorizing, antibacterial
and antiviral properties are effective in purifying the air in the hotel.
These efforts will lead to our safety and health improvement.
All guest rooms are equipped with water-saving toilets and the shower heads have been replaced with water-saving Hansgrohe ECO smart, which saves 20-30% water (depending on the floor.)
Payment slips, withholding tax forms, and the ART brand manual for staff have been replaced with a system for data distribution. This has led to a reduction in errors and workload, and an increase in the certainty and speed with which information is communicated to staff. (Work efficiency has also promoted a change in the way we work and also enabled staff to achieve a better work balance.)
– Reduction in the use of plastic products
To reduce carbon dioxide, one of the problems of global warming, we have eliminated the use of plastic straws and introduced paper straws in all of our hotel restaurants. We use WASARA paper cups made of bamboo and bagasse (sugarcane fiber), a biodegradable material, for beverage containers used in our hotel lounge and at hotel events.
– Promotion of LED
Up to 80% of the building’s lighting is LED, with the rest using
energy-saving fluorescent bulbs. In the future, we will gradually
replace all the lighting in the building with LEDs to contribute to
the prevention of global warming.
|LED conversion rate (as of September 2020)|
|Guest rooms …… ８０％|
|Guest room corridor …… １００％|
|Restaurant (Inside) …… ９５％|
|Restaurant (Kitchen) …… １００％|
|Office (25F) …… １００％|
|Office (24F) …… ４０％|
By proactively using coffee beans certified by the Rainforest Alliance, an
international non-profit organization that works to preserve biodiversity and
ensure sustainable living, we are helping to protect the global environment
and support producers in developing countries.
Waste oil from restaurant kitchens including cooking oil, plastic bottles, and aluminum cans, are collected by recycling companies for recycling or to be further subdivided and disposed of.
Guests staying two nights or more are encouraged to skip the bed sheet change if they wish to help the environment by minimizing the use of organic detergents and other chemicals generated by the cleaning process.
Park Hotel Tokyo aims to be a company needed by society, creates common values through the medium of art, and aims to play a role in supporting and contributing to artists. We participate in the annual art and culture event Minato Collection organized by Minato-ku, as well as holding ART in PARK HOTEL TOKYO
(abbreviation AiPHT/ Hotel-style art fair of contemporary art) in the hotel with
the cooperation of the ART OSAKA secretariat of the Association for the
Promotion of Contemporary Art in Japan. By doing so, we help our guests to
deepen their understanding of Japanese culture and art, which leads to new
discoveries and enrichment of their minds. In addition, with the cooperation
of many artists, curators and galleries, we are able to add value to the art.
As part of our social contribution activities, we hold a permanent exhibition in the
corridor on the 32nd floor with the cooperation of the Paralym Art, an organization for
the promotion of independence for the disabled, which conducts art projects based on
the philosophy of “creating a world where people with disabilities can achieve their
dreams through art,” where artists with disabilities from all over the world can
showcase their artistic talents in the exhibition. We try to provide a venue for
artists to engage in a sustained artistic activity in an art-based space, in an
environment that welcomes both domestic and foreign visitors to Japan as guests,
and to disseminate it to people at home and abroad.
In addition, a donation box has been set up in the exhibition hall and all exhibited
artworks are available for purchase to support the independence and social
advancement of Paralym artists. The vending machines in the hotel, including
those in our staff’s space, are designed by Paralym Art. Part of the proceeds
are used to support the independence of the artists through Paralym Art.
Park Hotel Tokyo, which has a reception on the 25th floor, is barrier-free and has universal room on the 27th floor. There are wheelchairs and cellular phone that can be rented for use inside the hotel, and check-in and check-out procedures can be handled in the guest rooms, so that guests with disabilities can stay in our Park Hotel Tokyo with peace of mind.
The Omotenashi concierge, Park Hotel Tokyo’s hospitality specialists, will provide precise guidance according to each guest’s different needs, and a memorable hotel experience with Japanese aesthetics and hospitality to make your stay even more memorable.
The hotel serves guests from all over the world and has a large number of international staff. Some of our guests and staff have food allergies and restrictions due to their religious beliefs or health needs, so we offer multiple menu configurations to accommodate them flexibly.
Park Hotel Tokyo has been non-smoking since 2014 to prevent second-hand smoking and to maintain health.
To strengthen and maintain sustainability in case of disasters and accidents, we support monthly disaster drills, an annual firefighting examination, and training and certification of fire prevention managers, self-defense firefighting skills test, and disaster prevention center personnel. As the hotel has many guests from abroad, we also conduct disaster drills in English.